Last updated: 17 March 2026
Important: These Terms of Service govern your use of the GoHiMark platform. By accessing or using GoHiMark, the subscribing school entity and its authorised users agree to be bound by these terms. Please read them carefully.
In these Terms:
By accessing or using the GoHiMark Platform, the School agrees to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, do not use the Platform.
These Terms govern the relationship between GoHiMark and the subscribing School entity. Schools are responsible for ensuring their Authorised Users comply with these Terms.
Subject to payment of applicable subscription fees and compliance with these Terms, GoHiMark grants the School a non-exclusive, non-transferable, limited licence to access and use the Platform during the Subscription Period for internal educational purposes.
The Platform may be used to:
The School must not, and must ensure Authorised Users do not:
Subscription fees are charged as set out in the applicable Order Form or written agreement (AUD, exclusive of GST). For multi-campus and enterprise arrangements, custom pricing applies as set out in the relevant agreement.
Subscriptions are billed annually in advance. Payment is due within 30 days of invoice. GST (10%) is added to all invoices for Australian entities.
The subscription covers all enrolled students up to the number specified at the time of subscription. If student numbers exceed this count by more than 10% for a sustained period, GoHiMark will notify the School and issue a pro-rated adjustment invoice.
Invoices unpaid after 30 days may accrue interest at the rate of 2% per month. GoHiMark reserves the right to suspend access for accounts more than 60 days overdue, with reasonable notice given.
The School retains all ownership and intellectual property rights in School Data, including student assessment responses, custom question banks, and school-generated content. GoHiMark does not claim any ownership over School Data.
The School grants GoHiMark a limited licence to process School Data solely for the purpose of providing the Platform services. GoHiMark will not use School Data for any other purpose, including AI model training.
All Platform software, question generation algorithms, marking rubric frameworks, pre-built question libraries, and GoHiMark branding remain the exclusive intellectual property of GoHiMark Pty Ltd.
GoHiMark will handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the GDPR where applicable.
A Data Processing Agreement (DPA) is available on request and governs the specific technical and organisational measures applied to School Data. Schools should request the DPA as part of their procurement process.
See our full Privacy Policy for details.
GoHiMark targets 99.5% monthly uptime for the Platform, excluding scheduled maintenance windows (communicated at least 48 hours in advance) and events beyond our reasonable control.
Scheduled maintenance will be performed outside Australian school hours where possible (before 7am or after 9pm AEST). Emergency maintenance may occur at any time and will be communicated as quickly as practicable.
All subscriptions include access to GoHiMark support via email (support@gohimark.com.au). School and Enterprise plans include priority support with reduced response time SLAs. Support hours are Monday–Friday, 8am–6pm AEST.
Schools may cancel at any time. Subscriptions are annual and non-refundable after 60 days from the subscription start date. Within the first 60 days, a pro-rata refund will be issued on request.
GoHiMark may terminate access with 30 days' written notice for any reason, or immediately if the School has materially breached these Terms and failed to remedy the breach within 14 days of written notice.
Upon termination, the School has 30 days to export all School Data. GoHiMark will securely delete all School Data within 60 days of termination and provide a certificate of deletion on request.
To the maximum extent permitted by Australian Consumer Law, GoHiMark's total liability to the School for any claim arising under or in connection with these Terms is limited to the fees paid by the School in the 12 months preceding the claim.
GoHiMark is not liable for indirect, special, or consequential loss, including loss of profit, loss of data, or loss of educational opportunity, except to the extent such loss arises from GoHiMark's gross negligence or wilful misconduct.
Nothing in these Terms limits the School's rights under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010) where those rights cannot be lawfully excluded.
These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
GoHiMark may update these Terms with 30 days' written notice to the School. Continued use of the Platform after the effective date of changes constitutes acceptance of the updated Terms.
For questions about these Terms, contact us at hello@gohimark.com.au.